💬 Customer Service
30-day money-back guarantee for any reason
For 30 days after the date of purchase, return your undamaged Visual Elves product and receive a full refund for ANY reason.
18-month warranty for quality-related issues
For 18 months after the date of purchase,
we take care of all quality-related issues with a REPLACEMENT.
Reminder: Be sure to use your product as directed.
Free user support
Not sure how to get your Visual Elves product to work properly?
Contact our world-class, friendly support team for quick solutions.
• Our returns and exchange service is limited to all purchases made from Visual Elves. If you purchased through a different retailer, please contact them directly.
(Unauthorized reselling of Visual Elves products is prohibited.)
related shipping costs can only be covered in the country of purchase.
If the product is taken outside the country of purchase, any shipping costs will be the buyer's responsibility.
• If returning an item, please ship it back within 20 days after you receive approval. Further delay may void your return.
When contacting us for help, be sure to have your Visual Elves product handy for troubleshooting!
In the event our exchange policy changes, we’ll be sure to update this page.
🎠 Contact us
Our friendly customer service team will work hard to put a smile back on your face. Here's how we can connect.
Mon-Fri 9am - 5pm (PST)
🌍 wechat: feedback-visualelve