Shopping for someone else but not sure what to give them? Give them the gift of choice with a Visual Elves gift card.
Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees.
RETURN & EXCHANGE
We want you to be happy with your visual elves product purchases. In the event you feel that a visual elves product you purchased doesn't perform the way you want or expect, please let us know. We are happy to issue you a full refund of the purchase price (minus shipping, handing, gift wrapping, or other service fees) upon receipt of the remaining unused product within 30 days from the purchase date.
We unfortunately cannot receive returns on overly used products or products not purchased online at visualelves.com
Refunds will be credited to the original credit card used for payment. Purchases of gift certificates and/or sale items cannot be returned for a refund.
To return items to visualelves.com. please follow these three easy steps:
1. Send an e-mail to sales[at]visualelves.com with your order number (if you don't have it—please specify your name and address) and items to be returned. Unfortunately, we are unable to refund your original shipping charges unless the return was a result of our error.
2. Pack and seal your return merchandise securely in the original package, if possible. Otherwise, please pack your return in a well-padded envelope or box to prevent damage during shipment.
3. All return packages must be shipped via UPS, FedEx, USPS or DHL and should be mailed to:
10505 Vally Blvd
set 230 El Monte. Ca
Your return will be processed promptly upon arrival, and we will send you a confirmation by email. Please allow 2-3 weeks from the shipping date for your account to be credited. Original shipping and handling charges are not refundable.
In Store Purchase Return
If you have purchased a visual elves product from a beauty supply store or other participating retailer, please return it to the location where it was originally purchased, subject to the store's own return/exchange policy.
We apologize, as we are unable to process returns for products not purchased online at visualelves.com.
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