💬 Customer Service

30-day money-back guarantee for any reason

For 30 days after the date of purchase, return your undamaged Visual Elves product and receive a full refund for ANY reason.

18-month warranty for quality-related issues

For 18 months after the date of purchase,

we take care of all quality-related issues with a REPLACEMENT.

Reminder: Be sure to use your product as directed.

Free user support

Not sure how to get your Visual Elves product to work properly?

Contact our world-class, friendly support team for quick solutions.


• Our returns and exchange service is limited to all purchases made from Visual Elves. If you purchased through a different retailer, please contact them directly.

(Unauthorized reselling of Visual Elves products is prohibited.)

• Warranty-

related shipping costs can only be covered in the country of purchase.

If the product is taken outside the country of purchase, any shipping costs will be the buyer's responsibility.

• If returning an item, please ship it back within 20 days after you receive approval. Further delay may void your return.

Friendly reminder:

When contacting us for help, be sure to have your Visual Elves product handy for troubleshooting!

In the event our exchange policy changes, we’ll be sure to update this page.

🎠 Contact us

Our friendly customer service team will work hard to put a smile back on your face. Here's how we can connect.

Mon-Fri 9am - 5pm (PST)

📲 1-800-680-8782

📩 awards@visualelves.com

↖️ visualelves.com/pages/consumers

🌍 wechat: feedback-visualelve