30-day money-back guarantee for any reason
For 30 days after the date of purchase, return your undamaged Visual Elves product and receive a full refund for ANY reason.
18-month warranty for quality-related issues
For 18 months after the date of purchase,
we take care of all quality-related issues with a REPLACEMENT.
Reminder: Be sure to use your product as directed.
Free user support
Not sure how to get your Visual Elves product to work properly?
Contact our world-class, friendly support team for quick solutions.
Limitations
• Our returns and exchange service is limited to all purchases made from Visual Elves. If you purchased through a different retailer, please contact them directly.
(Unauthorized reselling of Visual Elves products is prohibited.)
• Warranty-
related shipping costs can only be covered in the country of purchase.
If the product is taken outside the country of purchase, any shipping costs will be the buyer's responsibility.
• If returning an item, please ship it back within 20 days after you receive approval. Further delay may void your return.
Friendly reminder:
When contacting us for help, be sure to have your Visual Elves product handy for troubleshooting!
In the event our exchange policy changes, we’ll be sure to update this page.
🎠 Contact us
Our friendly customer service team will work hard to put a smile back on your face. Here's how we can connect.
Mon-Fri 9am - 5pm (PST)
📲 1-800-680-8782
📩 awards@visualelves.com
↖️ visualelves.com/pages/consumers
🌍 wechat: feedback-visualelve
💬 Customer Service